Customer service portal
Buyer messages, the order they're about and the buyer's full history on one screen, with templates and AI-drafted replies ready to send.
See the customer service portalRun the team and the business from the same app
One inbox for buyers, a login for every member of staff, numbers on who did what and how fast, and checks that catch stock problems before a buyer does.
- Free trial
- No credit card required
The business shouldn't depend on one person's spreadsheet
As a reselling business grows, the owner stops seeing everything. Who listed that item? Why is that shelf wrong? How long does dispatch really take? Prolisto records the answers as the work happens, so you manage from the numbers instead of from memory.
- Every listing and change traceable to a person
- Staff only see and change what they need to
- Productivity and pay worked out from real hours
What's in Manage
Staff performance tracking
For every user, Prolisto tracks hours, idle gaps, items added, listings created, items scanned and the average time per item. Staff log their working time and breaks, so pay and targets come from real numbers.
- Hourly wages worked out from logged time
- Work tasks with difficulty rates per supplier, so harder stock is paid fairly
- Spot who needs training early, and plan staffing with real figures
Unlimited user accounts
Give every member of staff their own login, with no extra cost per user on the Grow, Scale and Enterprise plans. The company account has an administrator who sets what each person can do.
- Permissions per user, so staff can't change what they shouldn't
- A record of who created and last edited each item
- One shared company server, so every PC works from the same data
- Stored credentials encrypted, and updates installed automatically
Inventory diagnostics
Scheduled checks compare your stock with your marketplaces and find the mismatches, so you can fix them before an order comes in for something that isn't there.
- Shelf audits show who last checked each shelf, and when
- Errors between stock and marketplaces found on a schedule, not by complaints
How sellers use it
Real numbers from businesses on Prolisto.
Second-hand & charity
Second Hand Ecommerce: Green Hand’s Success Story with Prolisto
Green Hand
Stirling, Scotland
Media & entertainment
Beyond eBay Success: EnviroMedia’s 1M+ Sales Story and Marketplace Expansion with Prolisto
EnviroMedia
United Kingdom
Media & entertainment
How EnviroMedia Transformed Post-Sale Operations with Prolisto’s AI Customer Support
EnviroMedia
United Kingdom
What’s included
Customer service portal
Messages, orders and buyer history together.
Staff performance
Hours, speed and output per person.
Unlimited users
A login for everyone on Grow and above.
Permissions
Each person sees only what they need.
Inventory diagnostics
Scheduled checks for stock mismatches.
Custom service
Want a second opinion on how you run things?
Our consultants have run ecommerce businesses for over 15 years. We look at how you work today, suggest what to change, and help you put it in place.
FAQ
Manage questions, answered
How many users can I add?
As many as you need. Grow, Scale and Enterprise include unlimited staff accounts.
Can I limit what each person can do?
Yes. The administrator sets permissions per user, and every item records who created it and who last edited it.
What does staff tracking measure?
Hours, idle gaps, items added, listings created, items scanned and the average time per item, for each user. Staff log their own working time and breaks.