Media & entertainment
How EnviroMedia Transformed Post-Sale Operations with Prolisto’s AI Customer Support
EnviroMedia
United Kingdom
AI that drafts your post-sale replies, and you approve them
When a buyer writes, the AI picks the right reply template and fits it to what they actually said, using the order and tracking details. Your team reads it, edits it if needed, and sends it.
- Free trial
- No credit card required
After the sale is where the work piles up
More orders mean more "where's my parcel?" and "can I return this?". Our clients cut the time spent on repeat questions by at least 20%, and "poor communication" feedback has almost disappeared.
- Uses the order, tracking and dispatch status to answer
- Starts from your own templates and follows your instructions and sign-off
- Nothing is sent until a person has read it
How a reply gets written
A buyer asks to send something back, and the AI chooses your "Open return request" template. It fills in the buyer's first name, today's date and the estimated delivery date from the tracking.
If the item was faulty, the reply apologises and explains the next step. If the buyer changed their mind, it says so instead.
Edit anything you like before it goes. A reply can't be sent while a placeholder is still empty, and the final say is always yours.
How sellers use it
Real numbers from businesses on Prolisto.
Second-hand & charity
Second Hand Ecommerce: Green Hand’s Success Story with Prolisto
Green Hand
Stirling, Scotland
Media & entertainment
Beyond eBay Success: EnviroMedia’s 1M+ Sales Story and Marketplace Expansion with Prolisto
EnviroMedia
United Kingdom
What’s included
AI-picked templates
The right template for each message.
Drafted replies
Fitted to what the buyer wrote.
Placeholder check
No reply goes out half filled in.
Your voice
Your instructions and sign-off, every time.
Custom service
Want your team to use AI everywhere, not just on eBay?
We train ecommerce teams by video call to use AI on their real work: writing listings, answering buyers, tidying product data and simplifying everyday processes.
FAQ
AI customer support questions, answered
Does the AI send replies on its own?
No. It picks the template and drafts the reply, and a person on your team reads it and sends it.
Will the replies sound like us?
Yes. The AI starts from your own templates and follows the instructions and email sign-off you give it.
Which messages does it answer?
Post-sale questions on eBay, such as where an order is, whether it's been posted, or how to return it, using the order and tracking details.