Media & entertainment
How EnviroMedia Transformed Post-Sale Operations with Prolisto’s AI Customer Support
EnviroMedia
United Kingdom
Answer buyers faster, without retyping the same reply
eBay messages arrive in one inbox, next to the order they're about and the buyer's history. Templates fill in the details and the AI picks the right one, so a reply takes seconds.
- Free trial
- No credit card required
Most buyer messages are the same five questions
Where's my order? Has it been posted? Can I return it? With templates and the order details on screen, our clients spend at least 20% less time answering them.
- Order, tracking and dispatch details beside every message
- Templates for returns, missing items and tracking updates
- Replies stay consistent, whoever is answering
The messaging feature is another big plus
Everything you need to reply
Every eBay message in one list, filtered by read, unread and flagged. The buyer's orders, refunds, returns, cases and any negative feedback sit beside it.
Templates are organised into groups, with one-click quick templates for the replies you send most. The buyer's first name, today's date and the estimated delivery date go in automatically, and a reply can't be sent while a placeholder is empty.
How sellers use it
Real numbers from businesses on Prolisto.
Second-hand & charity
Second Hand Ecommerce: Green Hand’s Success Story with Prolisto
Green Hand
Stirling, Scotland
Media & entertainment
Beyond eBay Success: EnviroMedia’s 1M+ Sales Story and Marketplace Expansion with Prolisto
EnviroMedia
United Kingdom
What’s included
One inbox
Read, unread and flagged filters.
Dynamic templates
Personal replies in a click.
Buyer history
Orders, refunds, returns, cases and feedback.
AI replies
The AI picks the template and drafts the answer.
eBay cases
Full refund in one click.
Custom service
Answering buyers on other platforms?
We train ecommerce teams by video call to use AI on their real work, including answering buyers wherever they get in touch.
FAQ
Customer service portal questions, answered
Which messages come into the portal?
eBay buyer messages, with read, unread and flagged filters, plus eBay cases.
Can I see the buyer's history when I reply?
Yes. Their orders, refunds, returns, cases and any negative feedback are on the same screen as the message.
Does the AI write the replies?
It picks the right template and drafts the reply from the order and tracking details. A person on your team reads it and sends it.